Front Desk Officer (FDO) – Aesthetic Clinic

Job Responsibilities

• Greet and welcome all walk-in clients professionally.
• Manage front desk operations, appointment bookings, confirmations, and follow-ups.
• Handle phone calls, WhatsApp queries, and social media inbox inquiries.
• Guide clients about basic treatments, available services, and ongoing offers.
• Coordinate with doctors, aestheticians, and staff for daily workflow.
• Maintain client records, registration, and service logs.
• Manage waiting area, ensure cleanliness, and maintain a professional environment.
• Handle payments, billing, and daily closing reports.
• Assist with in-clinic promotions and upselling when required.

Requirements

• Previous experience as FDO/CSR/Receptionist in an Aesthetic Clinic, Spa, Dermatology Center, or Wellness Clinic (preferred).
• Strong communication skills (English & Urdu).
• Presentable personality with good customer dealing.
• Basic knowledge of aesthetic treatments (HydraFacial, Laser, PRP, HIFU, etc.) is a plus.
• Ability to multitask, stay organized, and manage rush hours.
• Confident, disciplined, and responsible.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person