Front Desk Operations Associate HUSA Client

Industry: Hospitality / Co-working & Hostel Operations
Salary: 8 12 million VND/month + Commission (negotiable)
Reports to: Hiring Manager

Job Responsibilities:

• Greet and assist guests, ensuring an excellent customer experience.
• Manage daily front desk and operational tasks efficiently.
• Handle guest feedback and conflict resolution.
• Organize member gatherings for co-working spaces.
• Support administrative duties (mail, bookings, reports).
• Collaborate with Finance for OTA reconciliation and reporting.
• Cross-train in other departments (housekeeping, laundry, etc.).
• Support onboarding/training for new staff.

Skills & Experience:

• Fluent English (Mandarin/Japanese is an advantage).
• 2 years of leadership or customer service experience.
• Detail-oriented, self-motivated, and proactive.
• Experience managing teams or achieving sales targets.