Front Desk Patient Concierge

Job Overview

We are seeking a dedicated, energetic and professional Front Desk Patient Concierge to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires experience in cosmetic dermatology and/or medical spa, as well as interpersonal skills, organizational abilities, and a basic understanding of medical office management. Experience with the EMA Electronic Health Records system is preferred.

Duties

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage incoming calls, emails, and inquiries with efficiency.
• Schedule appointments and maintain the front desk calendar.
• Handle patient check-ins and check-outs, ensuring all necessary paperwork is completed accurately.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Utilize computerized systems to manage patient records and care plans effectively.
• Perform office management tasks including filing, data entry, and 10 key typing as needed.
• Assist in maintaining a clean and organized front desk area.
• Collaborate with medical staff to ensure smooth operations within the office.
• Insurance verification.
• Process Prior Authorizations for patient visits
• Educate patients on a variety of cosmetic dermatology procedures, lasers, and skin care

Requirements

• Previous experience in a front desk or administrative role is required
• Previous experience in the cosmetic medical or medical spa industry is required
• Proficiency in medical terminology is a plus.
• Familiarity with coding practices related to medical billing is desirable.
• Strong computer skills with experience in office management software.
• Excellent communication skills; bilingual candidates are encouraged to apply.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Attention to detail with strong organizational skills.
• Must demonstrate professionalism and maintain confidentiality at all times.
• Dermatology experience is desirable.
• Proficiency with EMR/EHR systems such as EMA /MODMED.

Join our team as a Front Desk Patient Concierge and be part of a vibrant healthcare environment where your enthusiasm makes a difference! We value dedicated individuals committed to delivering outstanding patient service while supporting the operational excellence of our practice. This role offers meaningful work in a collaborative setting that prioritizes both patient care and employee growth.

Job Type: Full-time

Pay: $21.00 - $29.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person