Front Desk Patient Coordinator

We are looking for a highly motivated, self starter who enjoys work life balance, positive culture and team work while providing a stellar patient experience with every interaction. This position is in Spokane Valley, WA and North Spokane. Dental Experience required.

Job Summary:

The Patient Care Coordinator represents the practice in all facets of patient services and experience, which may include, but is not limited to: greeting patients with a friendly hello, answering the telephone, scheduling appointments, managing email/text communications, maintaining patient records and coordinating patient flow.

Essential Duties:

• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Communicates with patients regarding basic finance questions and escalates as needed
• Uses text and email communications proficiently to contact patients.
• Keeps the front desk and reception areas clean.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart.
• Processes and records payments made in office as needed.
• Calls patients the day before to remind them of a scheduled appointment time as needed.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• During morning huddles, reports on schedule results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s schedule and identifies scheduling gaps. Informs of patient birthdays and VIP patients on the schedule.
• Keeps staff and doctor informed of scheduling problems, issues or concerns
• Coordinates lab deliveries with appointments.
• Registers new patients, provides necessary paperwork (Patient Survey, welcome letter, HIPPA documents), and insures all required documents are completed by the patient. Inputs all information into computer.

**Position pay is DOE** For on the spot interviews, text Laura at 509.554.7079

Job Type: Full-time

Benefits include:

Medical

Dental

401k w/match

Up to 4wks PTO

Pay: DOE

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• Dental Front desk: 1 year (Required)

Work Location: In person