Front Desk & Patient Services Specialist

Join Riverside Family Eye Care as a Front Desk & Patient Services Specialist, where you’ll play a key role in creating a smooth, welcoming experience for every patient from check-in to check-out.

This position is ideal for someone who enjoys working with people, staying organized in a fast-paced environment, and helping patients feel confident in their eyewear choices.

Why This Position Is Unique

✔ Consistent schedule in a privately owned practice (no corporate retail pressure)
✔ Mix of patient interaction and light sales — no aggressive selling
✔ Supportive, team-oriented environment
✔ Opportunity to learn optical and medical office skills

About Us

Riverside Family Eye Care is a locally owned optometry practice dedicated to delivering personalized, compassionate care in a professional and welcoming environment. We provide comprehensive eye health services, advanced diagnostic testing, and expert optical guidance — all with a patient-first approach.

Our front desk team plays a critical role in ensuring patients feel welcomed, informed, and well cared for throughout their visit.

Responsibilities:

Front Desk & Patient Coordination

• Greet patients and create a warm, professional first impression
• Answer phones and schedule appointments
• Check patients in and verify information
• Manage patient flow to support an efficient schedule

Check-Out & Billing Support

• Review services with patients at check-out
• Process payments and explain balances
• Assist with basic insurance verification and billing tasks
• Ensure accurate documentation and patient records

Optical Sales Support

• Assist patients with frame selection and basic eyewear guidance
• Educate patients on lens options, coatings, and upgrades
• Support the optical team with order entry and coordination
• Provide a helpful, low-pressure sales experience focused on patient needs

Qualifications:

• Previous medical office, front desk, or customer service experience preferred
• Strong communication and interpersonal skills
• Comfortable discussing pricing and guiding patients through purchases
• Organized and detail-oriented with the ability to multitask
• Positive attitude and team-oriented mindset
• Basic computer skills for scheduling and billing systems

Preferred Experience (Not Required)

• Optometry or optical office experience
• Insurance verification or medical billing experience
• Retail or sales experience (especially in a service-based environment)

Schedule

• Full-time
• Monday – Friday

Benefits (Full-Time Employees)

• Health Insurance
• Paid Time Off & Holidays
• Employee Discounts on Eyewear
• Supportive Team Environment

Why Join Riverside Family Eye Care?

At Riverside Family Eye Care, we believe that exceptional patient care starts at the front desk. You’ll be part of a team where your role directly impacts the patient experience and helps ensure every visit is smooth, efficient, and positive.

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have working in a medical office or customer-facing front desk role?
• This role involves discussing costs, collecting payments, and helping patients choose eyewear. How comfortable are you with these responsibilities?
• In a busy office, you may need to answer phones, assist patients, and manage check-in/out at the same time. How confident are you in multitasking in a fast-paced environment?

Work Location: In person