Front Desk Receptionist

Job Title: Receptionist / Front Office Administrator

Company: Dog House Pets Boarding & Day Care
Location: Dubai
Employment Type: Full-time

About the Role

We are seeking a highly professional, well-spoken, and organized Receptionist / Front Office Administrator to be the first point of contact for our luxury dog daycare and boarding facility. This role is critical to delivering a premium client experience while supporting daily administrative operations.

The ideal candidate must have perfect spoken and written English, a genuine love for dogs, and the ability to handle clients confidently in a fast-paced, service-driven environment.

Key ResponsibilitiesFront Desk & Client Service

• Welcome clients professionally and warmly at all times
• Handle check-ins, check-outs, bookings, and inquiries
• Provide clear information about services, packages, and policies
• Manage face-to-face, phone, WhatsApp, and email communication
• Maintain a clean, organized, and professional reception area

Administrative Duties

• Maintain accurate client and pet records in the system
• Manage bookings, schedules, and availability
• Prepare invoices, receipts, and payment records
• Assist management with reports and basic data entry
• Ensure all documentation and vaccination records are complete

Coordination & Operations Support

• Coordinate daily schedules with handlers, trainers, and grooming team
• Follow up with clients regarding reservations, updates, and special requests
• Support transport bookings and daily logistics when required

Problem Solving & Conflict Resolution

• Handle client concerns calmly and professionally
• Resolve issues quickly while maintaining excellent customer relations
• Escalate sensitive matters to management when necessary

Candidate RequirementsLanguage & Communication

• Perfect spoken and written English – mandatory
• Clear, confident, and professional communication style

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• High level of organization and attention to detail
• Confident multitasker with the ability to work under pressure

Computer Skills

• Strong PC skills (email, Microsoft Office, CRM, booking systems)
• Fast and accurate data entry
• Comfortable using digital systems for scheduling and payments

Personal Attributes

• Must love dogs and feel comfortable working around animals
• Positive attitude, friendly personality, and professional appearance
• Reliable, punctual, and responsible
• Ability to work independently and as part of a team

Experience

• Minimum 1–2 years of reception, admin, or customer service experience
• Experience in hospitality, veterinary clinics, salons, or luxury services is an advantage

What We Offer

• Competitive salary
• Professional working environment
• Career growth within a growing premium brand
• Daily interaction with dogs in a positive, energetic workplace

Job Type: Full-time

Pay: From AED5,000.00 per month