Front Desk Receptionist

We are seeking a professional and well-organized Patient Coordinator / Receptionist to join our medical center. The ideal candidate will have previous experience in a healthcare environment and will be responsible for managing front-desk operations, coordinating patient appointments, and ensuring an exceptional patient experience from check-in to follow-up.

Key Responsibilities:

• Greet and welcome patients in a warm, professional manner.
• Manage patient registration, appointment scheduling, and confirmation.
• Handle phone calls, WhatsApp, and email inquiries promptly and professionally.
• Coordinate with doctors, nurses, and therapists to ensure smooth patient flow.
• Update and maintain patient records accurately in the system.
• Collect payments, issue receipts, and manage daily cash reports.
• Ensure compliance with confidentiality and data protection policies.
• Handle insurance verification and approval processes (if applicable).
• Assist in preparing daily and weekly appointment and revenue reports.
• Support marketing and administrative tasks as assigned by management.
• Maintain a clean and organized reception area that reflects the center’s image and standards.

Qualifications and Skills:

• Minimum 1–2 years of experience in a medical center or clinic is required.
• Excellent communication and interpersonal skills in English and Arabic.
• Strong organizational and multitasking abilities.
• Proficient in using clinic management software and Microsoft Office.
• Customer-oriented with a positive and professional attitude.
• Ability to handle pressure and work in a fast-paced environment.

Preferred:

• Experience in handling claims.
• Knowledge of medical terminology and basic administrative procedures.

Job Type: Full-time