Front Desk Receptionist

Faith Primary Care is a busy, multi-provider primary care office proudly serving the Westland community. We are dedicated to providing compassionate, patient-centered care and creating a welcoming environment for every patient who walks through our doors.

We are currently looking for a Front Desk Medical Receptionist who is comfortable working with Epic EMR and CollaborateMD. This role is ideal for someone who is organized, personable, and thrives in a fast-paced healthcare setting.

What You’ll Do

• Greet and check in patients with professionalism and warmth
• Verify insurance eligibility and benefits prior to visits
• Schedule, confirm, and reschedule appointments using Epic
• Answer phones and route messages appropriately
• Collect copays, balances, and required documentation at check-in
• Maintain accurate and up-to-date patient records
• Process referrals, medical record requests, and patient forms
• Work closely with providers, medical assistants, and billing team
• Ensure HIPAA compliance and maintain patient confidentiality
• Assist with processing Prior Authorizations.

What We’re Looking For

• Experience with *Epic EMR preferred
• Previous front desk or primary care experience preferred
• Strong communication and multitasking skills
• Highly organized and detail-oriented
• Positive attitude with a professional demeanor
• Ability to handle a fast-paced, high-volume environment

Why Join Faith Primary Care?

• Supportive and team-oriented environment
• Opportunity to grow within a rapidly expanding practice
• Competitive pay based on experience
• Stable, full-time position with consistent hours
• Willing to train the right candidate who is motivated and eager to learn

We’re looking for someone who takes pride in patient care, values teamwork, and wants to grow with our practice. If that sounds like you, we’d love to hear from you.

Job Type: Full-time

Work Location: In person