Front Desk Receptionist

Position Overview:
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our clinic. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming environment and ensuring the smooth operation of daily administrative tasks. Your responsibilities will include scheduling appointments, managing records, and providing exceptional customer service.

Key Responsibilities:

• Patient Interaction:
• Greet patients and visitors warmly as they arrive at the clinic.
• Answer phone calls promptly and assist with inquiries.
• Respond to patient questions regarding appointments, services, and procedures.
• Appointment Scheduling:
• Schedule, reschedule, and confirm patient appointments efficiently.
• Coordinate with healthcare providers to manage their calendars.
• Administrative Support:
• Maintain accurate patient records, including updating personal and insurance information.
• Verify patient eligibility and handle billing inquiries.
• Process payments and issue receipts.
• Operational Duties:
• Ensure the front desk area is organized and presentable.
• Monitor and replenish office supplies as needed.
• Support the clinic staff with administrative tasks as requested.
• Compliance:
• Adhere to clinic policies and HIPAA regulations regarding patient confidentiality.
• Follow safety protocols and contribute to maintaining a clean and safe environment.

Qualifications:

• Education: High school diploma or equivalent (required); additional training or certification in office administration or medical reception is a plus.
• Experience: Previous experience in a customer-facing or administrative role, preferably in a healthcare setting.
• Skills:
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Key Competencies:

• Friendly and professional demeanor.
• Patience and empathy when dealing with patients.
• Ability to work collaboratively as part of a team.
• Problem-solving skills and adaptability.

Work Schedule:
This position may require flexibility, including availability for evening or weekend shifts based on

Job Type: Full-time

Work Location: In person