Front Desk Receptionist

Job Summary: This position is responsible for patient check-in, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and signatures have been obtained. Enter new patient information into computer. Ensure the patient feels welcome to the practice and continues to return in order to receive top quality health care treatment.

Education and Experience:

1. High school diploma or equivalent.

2. Experience in medical practice preferred but not required.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Manage multiple tasks simultaneously.
• Highly motivated and organized.
• Empathetic with patients’ needs and concerns.
• Excel under pressure.
• Attention to detail.
• Treat patients and co-workers with respect.

RESPONSIBILITIES:

1. Patient Check-In

· Responsible for patient check-in, greeting everyone in a pleasant and professional manner.

· Track patients in the reception area and communicate with them, as needed.

· Evaluate chart data to verify all information has been received, completed, and signatures obtained.

· Photocopy patient’s insurance card.

· Ensure that proper authorization or referral is collected from the patient.

· Assist patients in obtaining authorization or referrals that have not been received by the practice.

· Enter all new patient demographic information into the computer.

· Put charts in bin for specific physician or technician.

· Mark arrival time of patients in office and make sure that patients are seen on time.

2. Administrative

· Place telephone calls to new patients to confirm upcoming appointments and verify information required of the patient at the time of appointment.

· Provide back-up support on telephones.

· Inspect reception room for neatness.

· Perform other duties, as required.

· Assist other front office personnel, as needed.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person