Front Desk Receptionist and Office Coordinator

Front Desk Receptionist / Student Enrollment Coordinator

Alpha CDL Driving School is hiring a professional, motivated, and customer-focused Front Desk Receptionist / Student Enrollment Coordinator to join our office team.

This is more than a basic receptionist position. We are looking for someone who can answer calls, greet walk-ins, follow up with prospective students, use a CRM system, schedule appointments, and help students complete the CDL enrollment process.

The ideal candidate is organized, dependable, confident on the phone, and comfortable working in a fast-paced office environment.

Responsibilities

• Answer incoming phone calls, texts, emails, and online inquiries
• Greet walk-in students, visitors, and prospective applicants
• Follow up with prospective students by phone, text, and email
• Enter and update student leads in the CRM system
• Schedule appointments, school visits, orientations, and enrollment meetings
• Explain CDL training programs, class schedules, enrollment steps, and payment options
• Help students complete applications and enrollment paperwork
• Track students from first contact through completed enrollment
• Maintain accurate CRM notes, follow-up records, and appointment details
• Assist current students with basic questions and office support
• Work with the office team to help increase student enrollments
• Support management with daily administrative tasks

Requirements

• Customer service experience required
• CRM experience required
• Strong phone communication skills
• Good computer, email, and data entry skills
• Must be organized and detail-oriented
• Must be dependable, professional, and punctual
• Comfortable following up with leads consistently
• Ability to multitask in a busy office environment
• Sales, admissions, recruiting, call center, or school office experience is a plus
• CDL school or transportation industry experience is a plus
• Bilingual English/Spanish is a plus but not required

Compensation

Pay: $20.00 per hour
Additional Pay: Student enrollment bonus opportunities available

This position includes hourly pay plus the opportunity to earn additional bonuses based on student enrollment performance, teamwork, follow-up activity, and accurate CRM usage.

Enrollment bonuses are based on qualified student enrollments that are properly tracked, documented, and verified by management.

Qualified Enrollment Standards

A student enrollment may qualify for bonus consideration when:

• The student is entered correctly into the CRM
• Follow-up notes are documented
• Enrollment paperwork is completed
• The student pays the required enrollment deposit
• Management verifies the enrollment

Schedule

• Full-time
• 10 am to 6 pm Monday to Friday
• Saturday 10 am to 2 pm
• In-person position

Work Location

In person

Ideal Candidate

The ideal candidate is someone who enjoys helping people, communicates clearly, and understands the importance of follow-up. This person should be friendly, professional, organized, and motivated to help students start a new career in trucking.

We are looking for someone who can work well with others, stay consistent with CRM updates, and help create a positive experience for every prospective student.

Benefits

• $20.00 per hour
• Student enrollment bonus opportunities
• Growth opportunity
• Supportive team environment
• Fast-paced office setting
• Opportunity to help students begin CDL careers

How to Apply

Please submit your resume through Indeed.

Applicants with customer service, CRM, sales, admissions, recruiting, or front desk experience are encouraged to apply.

Pay: From $20.00 per hour

Benefits:

• Employee assistance program

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Location:

• Addison, IL 60101 (Preferred)

Ability to Commute:

• Addison, IL 60101 (Preferred)

Work Location: In person