Front Desk Receptionist – Behavioral Health Facility

About us

We are seeking a reliable, organized, and compassionate Front Desk Receptionist to join our behavioral health team. This role is the first point of contact for patients, families, and visitors—requiring professionalism, empathy, and efficiency in a fast-paced environment. The ideal candidate thrives on multitasking, demonstrates strong communication skills, and provides exceptional customer service while supporting the clinical and administrative operations of the practice.

Key Responsibilities:

Greet and check in clients, visitors, and staff in a welcoming and professional manner

• Answer, screen, and route calls promptly; respond to inquiries with discretion and sensitivity
• Verify insurance verification and COB ( coordination of benefits)
• Maintain confidentiality and compliance with HIPAA and all applicable regulations
• Prepare and manage intake paperwork, consent forms, and documentation accurately
• Coordinate communication between clinicians, clients, and administrative staff
• Maintain an organized and calm reception area, even during high-volume periods
• Support billing and data entry tasks as needed
• Assist with special projects and perform other administrative duties assigned by management

Qualifications:

• High school diploma or equivalent required; Associate degree preferred
• Minimum 1–2 years of front desk, medical office, or behavioral health experience preferred
• Strong computer and data entry skills (EHR experience highly desirable)
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced, high-traffic environment
• Compassionate and patient demeanor, with strong interpersonal skills
• Knowledge of insurance verification is a plus
• Bilingual (English/Spanish- required)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person