Front Desk Receptionist/ Medical Assistant

Front Desk Receptionist / Medical Assistant

About Us:

At Capital Orthopaedics + Spine, we deliver concierge-level, white-glove care in orthopaedic and spine medicine. Located in Palm Beach Gardens, with satellite offices in Jupiter, West Palm Beach, and Aventura, our practice is known for precision, compassion, and a highly personalized patient experience.

At Capital Orthopaedics + Spine, we hold ourselves to a high standard of professionalism, kindness, and accountability. Our patients trust us during vulnerable moments in their lives, and every member of our team plays an important role in delivering a calm, organized, and compassionate experience.

We are looking for someone who takes pride in their work, communicates thoughtfully, and approaches each day with a positive, solutions-oriented mindset. If you enjoy being part of a team that values precision, respect, and exceptional patient care, you will thrive here.

Position Overview:

As the first and last impression of our practice, the Front Desk Receptionist / Medical Assistant plays a key role in creating a seamless, warm, and professional patient experience.

You will manage check-in and check-out processes, appointment scheduling, phone and email communications, and collaborate closely with our providers and clinical team to ensure smooth and efficient patient flow.

This role is ideal for someone who can maintain a calm, solutions-oriented demeanor while supporting a fast-paced clinical environment and delivering exceptional service to every patient.

Key Responsibilities:

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes with accuracy and discretion
• Verify insurance eligibility and collect copays or outstanding balances
• Schedule and confirm appointments, coordinate referrals, and manage follow-up visits
• Answer phones, emails, and portal messages with prompt and courteous responses
• Maintain a clean, organized, and welcoming front office environment
• Communicate clearly with clinical staff to support efficient patient flow
• Uphold HIPAA and all privacy and security regulations at all times
• Ensure documentation and chart preparation meet provider and practice standards prior to patient visits
• Coordinate outgoing referrals for imaging, therapy, or other ancillary care
• Assist providers with rooming patients, obtaining HPI, charting, and preparing templates for physician use when needed
• Assist the surgical coordination team by gathering required documentation, imaging, and medical clearances when requested

Qualifications:

• 3+ years of front desk, medical assisting, or patient services experience in a medical office
• Warm, professional, and polished demeanor with excellent communication skills
• Strong organizational skills and attention to detail
• Comfortable working with EMR systems and standard office technology
• Passion for delivering outstanding patient service in a collaborative environment
• Dependable, punctual, and calm under pressure

Why Join Us?

• Be part of a boutique private practice focused on clinical excellence and concierge-level service
• Work closely with a respected team of orthopaedic specialists
• Enjoy a Monday–Friday schedule with no weekends.
• Opportunities to grow professionally within a high-functioning, patient-first environment

To Apply:

Please submit your resume and a short cover letter telling us why you are passionate about front desk patient care and what draws you to orthopaedic medicine.

Pay: From $18.50 per hour

Benefits:

• Flexible schedule
• Free parking
• Opportunities for advancement

Experience:

• Medical receptionist: 3 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Palm Beach Gardens, FL 33410 (Required)

Work Location: In person