Front Desk Receptionist - Nursing Home

Job Title: Front Desk Receptionist – Nursing Home

We are looking for a compassionate, organized, and professional Front Desk Receptionist to join our team at a nursing home facility. As the first point of contact for residents, families, visitors, and staff, the receptionist plays a vital role in creating a warm and welcoming environment while performing essential administrative tasks.

Key Responsibilities:

• Greet residents, family members, visitors, and vendors in a courteous and respectful manner.
• Answer and route phone calls promptly and professionally.
• Monitor and control visitor access in accordance with facility policies.
• Maintain accurate visitor logs and assist with sign-in/sign-out procedures.
• Provide basic information about the facility to families and visitors.
• Assist with clerical duties such as filing, faxing, photocopying, and data entry.
• Handle incoming and outgoing mail and deliveries.
• Maintain cleanliness and organization of the front desk and lobby area.
• Support administrative staff and nursing staff with documentation and communication needs.
• Respond calmly and appropriately in emergency or high-pressure situations.

Requirements:

• High school diploma or GED required.
• Previous experience as a receptionist, preferably in a healthcare or senior care setting.
• Strong interpersonal and communication skills.
• Compassionate demeanor and patience when interacting with elderly residents and their families.
• Basic proficiency with Microsoft Office (Word, Outlook) and office equipment.
• Ability to handle confidential information with discretion.
• Organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a nursing home, assisted living, or healthcare environment.
• Familiarity with HIPAA regulations and infection control procedures.

Work Environment:

• Nursing home front desk/lobby area
• Interaction with residents, staff, medical professionals, and the public
• Shifts may include weekends or holidays depending on facility needs
• Monday- Friday 8am-4pm

Job Type: Full-time

Pay: $21.00 per hour

Work Location: In person