Front Desk Receptionist/ Surgery Coordinator

Job Summary

We are seeking a reliable, detail-oriented, and patient-focused Front Desk Receptionist/ Surgery Coordinator to join our team. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing exceptional patient care in a fast-paced medical office environment.

Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience in a healthcare or medical office setting
• Strong verbal and written communication skills
• Ability to interact professionally with patients and staff at all levels
• Experience with Elation EMR preferred, but not required
• Bilingual candidates are a plus

Key Responsibilities

• Greet and assist patients with check-in and check-out
• Schedule and confirm patient appointments
• Answer incoming calls promptly, address inquiries, and direct calls as needed
• Maintain and update accurate patient records and demographic information
• Verify insurance information and scan insurance cards/IDs at check-in
• Collect co-pays, deductibles, coinsurance, and outstanding balances
• Process required documentation and ensure completeness
• Coordinate patient referrals as needed
• Communicate effectively with physicians, medical assistants, and other team members
• Relay messages accurately and in a timely manner
• Maintain patient confidentiality in compliance with HIPAA regulations
• Assist with back-office duties as needed
• Coordinate and schedule surgical procedures, ensuring all pre-operative requirements, clearances, and documentation are completed
• Obtain insurance authorizations and verify benefits to prevent delays or denials
• Communicate with patients, physicians, and surgical facilities to ensure smooth coordination of care
• Maintain accurate surgical schedules, records, and follow up on pending items to ensure timely case completion

Schedule

• Monday to Friday, 8:00 AM – 5:00 PM
• Expected hours: min 30 hours per week; max 40 hours per week

Compensation

• $15.00 – $17.00 per hour (based on experience)

Benefits

• 401(k) with employer matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off

Requirements

• Minimum 1-2 year of experience in customer service, medical terminology, and computer skills
• Ability to commute to San Antonio, TX 78240
• Willingness to relocate prior to start date if necessary

Work Location

• In person

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person