Front Desk Receptionist/Administrative Assistant

Are you ready to embark on a thrilling journey in the world of high-end kitchen and bath design? Look no further – our showroom is not just a workplace, it's a launchpad for your extraordinary career! As the Front Desk Receptionist, you'll be at the forefront of luxury design, helping clients envision and create their dream spaces.

About Splash:

Embark on a career with a company that has thrived for over 90 years, mastering the art of distributing quality products with an unwavering commitment to excellence. Our parent company, The Portland Group, is a powerhouse in heating, plumbing, air conditioning, and ventilation wholesaling, and we've expanded into the realm of opulent bathrooms and kitchens through our Splash and Spritzo showrooms.

Why Choose Splash?

Incredible Legacy: Be part of a company with a rich history and long-lasting employee relationships. We've perfected the art of collaboration and creativity.
Elevate Your Career: Our showroom is not just a place to work; it's a stepping stone to an incredible career in the high-end kitchen & bath design industry. We believe in nurturing talent and providing opportunities for growth.
Luxury Redefined: Immerse yourself in a world of elegance and sophistication. Our showroom is a haven for premium kitchen and bath products, and you'll be the first face to greet and guide clients and designers as they turn their visions into reality.
Dynamic Team: Join a team that values self-motivation, friendliness, and organization. Your role as the first point of contact for clients is crucial in creating the seamless introduction and transition to the design process that our sales team relies on.

Schedule Requirements:
This is a full-time, in-person position with a set schedule that includes Saturdays from 9:30 AM to 4:00 PM and one late evening each week (likely Tuesday) until 8:00 PM. You'll enjoy two days off per week—typically Sunday and Thursday—to help maintain work-life balance.

Qualifications:

• Customer Service Expert: Previous experience in customer service or hospitality is a plus.
• Communication Master: Excellent communication and socialization skills to greet and engage with clients and team members to cultivate a warm and welcoming environment.
• Time Management Pro: Organized with the ability to multitask in a dynamic environment.
• Technology Savvy: Proficient in Microsoft Office and overall comfortability with common computer software.
• Professional Presence: Maintain a professional demeanor and attitude at all times.

Role Requirements:

• Welcome and Connect: Answer phone calls with a warm and professional demeanor and greet showroom guests with enthusiasm to set the tone for their customer experience.
• Facilitate Organization: Schedule customer appointments and expertly relay and document messages between clients and our sales team.
• Connect the Dots: Create and distribute a personalized Spec Book for each customer once the sales team has submitted an approved customer order.
• Support the Team: Work with the Director of Showrooms to schedule and execute weekly Product Knowledge training sessions to ensure our staff always has the latest information on all the products we proudly carry. Cross-train with both the Shipping & Customer Service teams to expand your knowledge and allow for backup coverage in those departments when needed.
• Build Client Relationships: Elevate client interactions through personalized attention and a warm, welcoming atmosphere. Ensure each client feels not just attended to, but genuinely cherished. Become the linchpin that seamlessly connects clients to our exceptional sales team, enriching the overall experience and solidifying our commitment to unparalleled customer service.

Ready to embark on a career that transcends the ordinary? Apply now and be part of a team that is redefining luxury in kitchen and bath design! Your journey to an extraordinary career starts here!

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Newton Upper Falls, MA 02464 (Preferred)

Work Location: In person