Front Desk Receptionist/Billing

Front Desk Receptionist/Billing – West Plano Dental

About West Plano Dental

West Plano Dental is an established private dental practice committed to providing exceptional care in a welcoming and professional environment. We pride ourselves on our patient-centered approach and our dedicated, collaborative team.

Position Overview

We are seeking a detail-oriented, motivated, and energetic Front Desk Receptionist/Billing Specialist to join our team in a permanent, full-time role. This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about delivering outstanding customer service.

Key Responsibilities

• Greet and assist patients with a friendly, upbeat attitude, ensuring a positive experience from check-in to check-out.
• Manage scheduling for patient appointments, including confirmations, rescheduling, and cancellations.
• Handle billing processes, insurance verifications, and patient account management with accuracy and professionalism.
• Answer and direct phone calls, respond to inquiries, and relay messages promptly and courteously.
• Maintain organized patient records and ensure confidentiality in compliance with HIPAA regulations.
• Collaborate with dental staff to support treatment planning and ensure smooth office operations.
• Utilize Dentrix software for scheduling, billing, and patient management tasks.
• Assist with administrative duties as needed to support the front office team.

Qualifications

• 1–2 years of dental front office experience required.
• Proficiency with Dentrix dental software is strongly preferred.
• Strong customer service skills and a genuine desire to help patients.
• Excellent communication skills, both verbal and written.
• Spanish language skills are highly preferred.
• Outstanding phone etiquette and organizational abilities.
• Upbeat personality with a positive, team-oriented attitude.
• Self-motivated, reliable, and able to work independently as well as collaboratively.
• Strong work ethic and attention to detail.

Why Join West Plano Dental?

• Be part of a supportive, energetic team that values professionalism and patient care.
• Enjoy a full-time, permanent position with opportunities for growth.
• Competitive pay ($17.00–$25.00 per hour) plus bonus opportunities.
• Comprehensive benefits package, including health insurance, dental insurance, paid time off, 401(k), and a flexible schedule.

If you are passionate about providing excellent service and want to make a difference in a thriving dental practice, we encourage you to apply and become a valued member of the West Plano Dental team!

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Dental Front Office: 1 year (Required)
• Dentrix Software: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Plano, TX 75093 (Required)

Work Location: In person