Front Desk Receptionist/Medical Records

Individuals eligible for this role must possess High School Diploma OR 2 years of related experience.

• Must be at least 18 years of age
• Must have legal right to work in the United States
• Must be able to speak, read, and write in English
• Must be willing to participate in pre-employment screening and drug screen

Essential Functions: The front desk receptionist is responsible for greeting community members seeking information about the facility and treatment services. A positive attitude and friendly demeanor are a MUST for this position. The records technician is responsible for ensuring quality record keeping in accordance with state and federal regulations as well as Medicaid and MCO requirments.

Core Competencies:

1. Needs of Person Employed and Served: Provide a supportive environment that respects the rights and capabilities of all persons served.

2. Administrative Abilities: Utilize electronic records systems and Microsoft Office as well as any other adopted systems that Darrin's Place Behavioral Health procedures. Able to produce and maintain quality record keeping throughout assigned processes.

3. Collaboration: Maintains relationships professionally in a teamwork setting to ensure fluid communication throughout the billing processes of Darrin's Place Behavioral Health.

4. Multitasking: Must be able to multitask and thrive in a rapid, fast-paced environment.

5. Attitude: Demonstrate a positive attitude towards persons served, staff, and community members seeking information about facility of programming.

6. Ability to Adapt: Must be able to adapt to a wide range of situations from routine to emergent.

7. Privacy: Strong understanding of HIPAA.

Position Duties:

1. Responsible for greeting persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Maintains excellent communication while maintaining a courteous demeanor and professional attitude.

2. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Collaborates with admissions staff while inputting and retrieving information from intakes and discharges.

3. File and maintain records. Manages index of patients by helping, correcting, and communicating any discrepancies and inaccuracies to the appropriate staff.

4. Responsible for transmitting information or documents to staff, using computer, mail, email, or facsimile machine.

5. Analyze data to determine answers to questions from customers or members of the public

6. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, or other documents.

7. Engages in ongoing training, education, and professional activities to enhance knowledge, skills and professionalism.

8. Monitor client transports within the facility

9. Provide information about establishment, such as location, departments or offices, employees within the organization, or services provided. Obtains documentation requested by healthcare professionals, such as test results that are not yet filed in medical records. Helps prepare for any audits done at the facility.

10. Maintains and protects sensitive and private information by keeping patient records confidential in accordance with HIPAA, local, state and federal laws ans regulations.

11. Accepts ownership and responsibility for all actions, tasks and requests to enhance medical records management, compliance, and reputation.

Organizational Functions:

1. Employee may be required to complete other duties assigned by supervisor/manager to fit the needs of the business.

2. DEPENDABILITY-able to arrive at assigned shift as necessary in accordance with attendance policies to ensure the culture of dependability to the Organization.

3. ATTENDANCE AND PUNCTUALITY-Is prompt and on time for work, assignments and meetings. Supports a culture of accountability.

4. JOB SKILLS AND KNOWLEDGE- An in-depth knowledge of organizational leadership.

5. Employee works cooperatively with other community resources and External Stakeholders

6. QUANTITY AND QUALITY OF WORK – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently. Thoughtful and compassionate demeanor. Collect, record and maintain sensitive information such as individual records, employment and medical history and reports in accordance with HIPPA guidelines.

8. ATTITUDE – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.

9. CONFIDENTIALITY-Know and follows confidentiality law and procedures at all times.

10. COMMUNICATION SKILLS-Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.

11. CONDUCT – Conducts oneself in a manner consistent with the agency’s code of ethics and code of conduct. Shows professionalism in the office setting.

12. FLEXIBILITY / HANDLING EMERGENCIES – Responds well to changing situations or routines. Handles crisis situations calmly and professionally.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person