Front Desk Receptionist/Scheduler/Office Assistant

Our office

Live.Balanced.Life.LLC is a thriving psychotherapy office in Clarksville, Maryland (near Columbia). Our mission is to become one of the top go-to trauma providers in the DMV. Currently we are seeking a FT employee to manage our front desk. Our ideal candidate may be retired or semi-retired, a high school graduate or soon to graduate, someone changing careers, or someone who is passionate about healthcare administration and whose career goal is to run a healthcare practice/clinic. The ideal candidate needs to have some flexibility. We do not offer benefits currently, but we are working towards this in the next 6 months. This is an opportunity to grow with the company, especially if you are a new graduate/or changing careers with a goal to becoming an Office Manager. We welcome and invite you to become a part of a warm, friendly, passionate team!

Education and Experience

• Minimum of High School diploma/some college.
• Asc in Healthcare Mgmt a plus.
• 2-3 years' experience working in a professional, medical, or mental health office environment with direct customer service.
• Social media experience a plus.

Specific Skills

• Strong interpersonal and relationship building skills.
• Customer focused and ability to communicate kindly even when under pressure.
• Strong written and verbal communication.
• Must possess excellent organizational skills.
• Needs to have attention to detail, be able to multitask and perform job duties in a timely manner.
• Strong computer skills-with at least a working knowledge of Microsoft suite.

Who We Need

· Someone who is dependable, efficient, detailed oriented and consistent.

. Evening availability (4pm-8pm a must)

· A studious, friendly, detailed oriented person with customer service experience.

· Can work on their own initiative and prioritize work.

. Scheduling and appointment management/check in and out clients.

· Has experience working in a medical office setting.

. Can do insurance verification

· Someone with patience to interface with insurance companies.

· Has some billing experience but not needed for billing.

· Someone who can handle pressure and remain polite when dealing with clients.

· Someone who is comfortable with computer/electronics.

· Someone who can be productive in a routine setting but understand that the work environment is fluid.

· Someone who understands the revenue cycle and has some idea about data mining.

Pay Scale

$18-23/per hour

Responsibilities

• Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
• Schedule appointments and manage the front desk operations efficiently.
• Maintain accurate medical records and handle patient inquiries with professionalism.
• Utilize Microsoft Office and EHR systems for data entry and management.
• Ensure compliance with HIPAA regulations and maintain confidentiality of patient information.
• Collaborate with medical staff to streamline office processes and enhance patient service.
• Scheduling patients in our electronic medical record.
• Answering phone calls.
• Uploading new patient's paperwork and information into the electronic medical record.
• Completing statistics and metrics.
• Maintaining a clean work environment (cleaning therapy equipment, stocking and organizing materials, wiping down mat tables).
• Aiding therapists as needed with patient needs such as guarding for patient safety and assisting with physical lifts to help transfer patients on and off equipment.
• Health insurance verification and treatment authorizations.
• Collect patient co-payments and co-insurance payments.
• Experience with Google Docs and Google sheets.
• Experience working with people with physical and mental disabilities or the desire to work with this population.

Job Types: Part-time, Contract

Pay: $18.00 - $23.00 per hour

Benefits:

• On-the-job training
• Opportunities for advancement
• Professional development assistance

Work Location: In person