Front Desk & Registration Associate

About Chelsea Piers:

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About The Opportunity:

Chelsea Piers is seeking to hire a full-time Front Desk + Registration Associate to join our Hospitality team at the Field House. This role will report directly to the Registration Manager and the Assistant General Manager, and will work closely with all Department Managers. The schedule for this role is Monday, Thursday, and Friday 3:00pm – 11:00pm, and Saturdays 8:30am – 2:00pm. One other shift is flexible. These hours are subject to change based on scheduling needs and programming and at the discretion of the Supervisor.

As a Front Desk + Registration Associate you will be expected to:

Front Desk Responsibilities (70%):

• Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions
• Answer and direct phone calls & emails appropriately
• Be aware, review, and update scheduled events/programming
• Must always maintain a neat and professional appearance, including the wearing of assigned nametag and uniform
• Maintain a clean, organized, and efficient retail and apparel space
• Consistently replenish inventory of safety supplies and be mindful of safety procedures
• Confirm existing private lesson times with customers and staff
• Receive deliveries and provide timely communication to recipients
• Log accident & occurrence reports
• Display a thorough understanding of the Field House and all its offerings
• Respond to building issues and troubleshoot internally/externally as necessary
• Provide proper and polite communication to Field House patrons and guests
• Maintain building safety, including opening and closing procedures
• Other business-related duties as assigned
  
  

Registration Responsibilities (30%):

• Assist customers with all aspects of Field House registration including but not limited to; providing information on our programs, registering patrons for classes, and managing account profiles
• Accurately and efficiently execute customer transactions, registrations, and payments, including Team and Scholarship payments
• Ensure that class schedules are accurate and up to date in customer platform.
• Manage special projects such as exporting classes, including but not limited to adult classes and toddler gym sessions.
• Respond to class inquiries over the phone, via email, and in person in a friendly manner
• Maintain class waitlists, including outreach
• Other business-related duties as assigned
• This is not a comprehensive list of responsibilities and can change at any time at the discretion of your supervisor.
  
  

Qualifications

About You:

• You are the welcoming face of the organization, embodying hospitality, professionalism, and exceptional customer service
• Your friendly demeanor and excellent communication skills make you the perfect candidate to be the first point of contact for our valued clients and guests
• Whether it’s assisting guests with a warm smile or efficiently managing administrative tasks, you understand that your role is crucial to a positive and memorable experience for everyone.
  
  

Qualifications:

• Must have superior customer service skills and at least 1 year of face-to-face customer service experience
• Must be energetic and hard working
• Must have excellent English verbal & written communication skills
• High School Diploma/GED required
• Must always maintain professional and courteous manner
• Must have strong organizational skills and attention to detail
• Must enjoy working in a team environment
• Prior cashier experience a plus
• Should have experience with Microsoft 365 and CRMs
• Must be able to lift and carry objects up to 25lbs;
• Ability to lift, carry, load, unload, push, and pull up to 30lbs
• Ability to stand, sit, bend, stoop and walk for the majority of their time at work