Front Desk Representative, Senior

Your experience matters

Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Senior Front Desk Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. The Senior Front Desk Representative coordinates and oversees daily front office operations within the Rehab Services Department while providing exceptional customer service to patients, families, and staff. This role ensures accurate patient registration, efficient communication, and smooth administrative workflows by supporting front desk functions, maintaining compliance with policies, and collaborating closely with clinical and administrative teams. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do.

How you’ll contribute

A Senior Front Desk Representative who excels in this role:

• Provide exceptional customer service to patients, families, and staff while maintaining a professional and welcoming front office environment.

• Coordinate and oversee daily front office operations within the Rehab Services Department to support efficient patient flow and smooth administrative processes.

• Lead patient registration, check-in, and check-out activities, ensuring accurate entry of demographic, billing, and clinical information into registration systems and EMR.

• Verify and update patient insurance and demographic information, explain policies and procedures, and manage payment collection while maintaining accurate cash drawer records.

• Serve as the primary point of contact for incoming calls, visitors, and inquiries, routing messages appropriately and escalating issues to clinical staff when necessary.

• Utilize Microsoft Office Suite, EMR systems, practice management software, and Clockwise to perform scheduling, documentation, and data entry with accuracy and efficiency.

• Demonstrate strong leadership, critical thinking, and interpersonal skills while maintaining HIPAA compliance, supporting team members, and operating effectively in a fast-paced healthcare environment.

• Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.

Schedule: Full time, Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we’re looking for

• Applicants should have a high school diploma or equivalent. Additional requirements include:
• High school diploma or equivalent required; additional clerical experience may substitute for education.
• Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Excellent communication skills, basic math skills, and computer literacy.
• Coding experience preferred.
• Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.

More about Harris Regional Hospital

Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women’s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care.

EEOC Statement

“Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.