Front Desk & Reservations Associate

Job Summary

We are looking for a friendly, organized, and customer-focused Front Desk & Reservations Associate to join our hotel team. The successful candidate will handle guest reception, room reservations, check-ins/check-outs, phone inquiries, and provide excellent customer service to ensure a pleasant guest experience.

Responsibilities

• Welcome and assist hotel guests professionally
• Manage guest check-in and check-out procedures
• Handle room reservations through phone, email, walk-ins, and online booking platforms
• Answer guest inquiries and provide hotel information
• Coordinate with housekeeping and other departments regarding room status
• Process payments and maintain accurate records
• Respond to customer concerns promptly and professionally
• Maintain cleanliness and organization of the front desk area

Requirements

• Previous experience in hotel reception or reservations is an advantage
• Good communication and customer service skills
• Basic computer knowledge and familiarity with booking systems
• Ability to multitask and work in a fast-paced environment
• Positive attitude
• Good communication skills

Benefits

• Competitive salary
• Duty meals
• Training and career growth opportunities
• Friendly working environment

Application Question(s):

• Expected Salary

Work Location: In person