Front Desk & Reservations Manager

SUMMARY

The Front Desk & Reservations Manager is responsible for managing all aspects of the Front Desk and Central Reservations Team, providing strategic leadership to drive revenue performance, guest satisfaction, and operational excellence. This position plays a critical role in maximizing occupancy, Average Daily Rate (ADR), and overall lodging revenue while delivering exceptional guest experiences.

A key aspect of the role is overseeing multiple lodging software systems and online booking platforms, ensuring optimal rate strategy, availability management, and channel distribution. This position partners closely with the Director of Lodging & Reservations to implement pricing strategies, yield management practices, and revenue optimization initiatives.

You will provide leadership and support to both Front Desk and Reservations Agents so they may efficiently book lodging and all resort offerings while ensuring exceptional service throughout the guest journey. This position works closely with all revenue-generating departments to identify advanced sales opportunities and drive cross-department collaboration. This is an FLSA Exempt position.

A key part of every employee’s role is to serve as a Targhee Ambassador, engaging guests at every opportunity and representing the resort’s service culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

RESPONSIBILITIES TO SAFETY:

SUPERVISORY RESPONSIBILITIES

This position provides daily supervision for staff and acts as lodging lead in absence of other supervisors/managers and assists in training front desk and reservations staff.

Leadership Expectations are as follows:

• Coaching culture
• Performance management
• Conflict resolution
• Staff scheduling & payroll management
• Retention and hiring strategy
Foster a high-performance, service-driven team culture aligned with resort values.

WORK SCHEDULE

Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays. Flexible working hours may be required based on the business levels.

EDUCATION and/or EXPERIENCE

Bachelor's degree desired. Previous experience in guest services, sales and hospitality is required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience leading a reservations or sales team.
• Previous hospitality experience.
• Excellent people skills and guest service mentality required.
• Strong organizational skills required.
• Ability to work independently required.
• Knowledge of the following software is preferred but not required. Versa, Aspenware, Inntopia, SiteMinder, RTP, Expedia
Proficiency in Microsoft Office is required.

ANALYTICAL SKILLS

• Financial analysis and forecasting
• Budget management and Payroll cost control
• Data interpretation and reporting
Ability to calculate rates, ratios, percentages, and analyze performance metrics

LANGUAGE SKILLS

Ability to communicate clearly and professionally in written and verbal formats with guests, team members, and leadership. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent verbal communication skills.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met and may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Grand Targhee Resort is an equal opportunity employer. In accordance with anti-discrimination law, GTR prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.