Front Desk Sales Associate - Spa Retail & Customer Support

Front Desk Sales Associate - Mornings, Evenings & Weekends
At Riversong Spa & Salon, we value growth, respect, synergy, and attunement.

We depend on our Front Desk Staff to be Spa Coordinators. This role is the face and backbone of our operations - from checking the client in and sharing products and services, checking clients out and making sure they are satisfied, to reaching out to clients for confirmations and product orders.

We also support our service providers in sales and services by promoting retail products to complement their services and suggesting additional services for their current or future visits.

If you have a passion for customer service and experience in retail sales, we’d like to meet you. Ultimately, you will help create a relaxing and memorable experience for our guests.

We are currently searching for part-time help in the daytime and evenings Mon-Fri as well as Saturdays and Sundays 8 am-5 pm. This is not a seasonal position.

Responsibilities

• Provide guests & co-workers with superior service at all times
• Perform all check-in and check-out tasks while following provided scripts & procedures
• Accurately manage email and phone reservations. This involves assisting the service providers in maintaining their daily schedule while confirming, rescheduling, and creating appointments as needed
• Register guests collecting necessary information (like contact details, exact dates of their appointments, and product orders)
• Utilizing effective communication skills, promote the service providers, services, products, and gift cards of the company
• Respond to clients’ complaints in a timely and professional manner
• Always offer additional products and services to guests to enhance their experience for today or their next visit.
• Daily management of the reception & retail area. Keep the front desk and retail displays clean, orderly, and stocked properly
• Professional growth. Attend all education and meetings provided to stay current with your level of knowledge.

Skills & Qualities

• Work experience in retail sales and customer service
• Experience with spa or salon reservation software is a plus
• Values Teamwork
• Consistent & Reliable
• Excellent communication and organizational skills
• Problem-solving abilities and the confidence to be proactive

Job Type: Part-Time, daytime, evenings & weekends

Salary: $16.00 /hour + option for monthly bonuses

Opportunities for Education and Advancement

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person