Front Desk & Sales Team Associate Full Time

We are seeking an enthusiastic and driven individual to join our team as a Front Desk & Sales Team Member. In this role, you will play a vital part in our member sales, assisting with the growth and expansion of our customer base. You will be responsible for building and maintaining positive relationships with potential customers, promoting our services and products, and achieving sales targets.

We want you on our team at Massage Envy Main & Transit. Massage Envy is the leader in accessible massage and skin care. As a Sales Team Member at our Clarence franchised location,* you'll join a wellness community that's 35,000 strong. As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Engage with potential customers to understand their needs, answer inquiries, and provide information about our products or services and explain the benefits of regular massage, skin care and stretch services.
• Present, promote, and sell products or services to prospective customers, utilizing persuasive and effective sales techniques.
• Collaborate with team members to develop and implement sales strategies to achieve targets and drive revenue growth.
• Maintain accurate records of customer interactions, sales activities, and follow-up actions using our Meevo system.
• Participate in regular sales meetings and training sessions to enhance product knowledge and sales skills.
• Stay up to date with all company promotions, products and services, and competitors' products to effectively position our offerings in the market.
• Provide excellent customer service by addressing and resolving any customer concerns or issues promptly and professionally.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including 401K, medical benefits, supplemental insurance, paid time off, and discounted wellness sessions.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• Saturday Availability Required

Supplemental Pay:

• Membership commission pay
• Seasonal gift card commission
• Quarterly incentives

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.
• Achieve weekly, monthly, and annual sales quotas

Qualifications

• Proven experience in retail sales and customer service
• Strong communication skills and ability to engage with customers
• Proficient in cash handling and operating a cash register
• Basic math skills for retail transactions and inventory management
• Familiarity with POS systems and merchandising techniques
• Ability to work in a fast-paced grocery store environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person