Front Desk Shift Lead

Overview
We are seeking a dedicated and friendly Front Desk Shift Lead to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will possess strong customer service and leadership skills and have a passion for the hospitality industry. As the leader of the guest experience team, the ideal candidate will be able to resolve guest issues and lead others in delivering exceptional service.

Duties

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Manage reservations and provide information regarding room availability, rates, and hotel services.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest interactions and transactions using front desk software.
• Conduct night audit duties as required, ensuring all financial transactions are balanced.
• Operate phone systems to answer calls, transfer inquiries, and provide information about the hotel and local attractions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of cleanliness and organization at the front desk area.
• Assist with the training and coaching of guest experience staff.

Qualifications

• Previous experience in a front desk or customer service role within the hospitality industry is required.
• Familiarity with hotel management software is a must.
• Strong communication skills with excellent phone etiquette.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Demonstrated ability to handle stressful situations calmly and effectively.

Join our team as a Front Desk Shift Lead where your skills will contribute to creating unforgettable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Tallahassee, FL 32304 (Required)

Work Location: In person