Front Desk Specialist

Title: Front Desk Specialist

Classification: Part-Time (25-30 hours per week)

Location: Red River Dance & Performing Company

Reports To: Program Director

About Us: Red River Dance is an industry leading, non-profit dance studio that invests in relationships to build strong, physical, technical and creative dancers. We are currently seeking an organized, customer-service-focused individual to join our team as the Front Desk Manager.

Position Overview: The Front Desk Manager will support studio operations, primarily during weekday late afternoons and evenings, with potential Sunday shifts based on candidate availability. This role requires a proactive approach to customer engagement and studio administration.

EDUCATION, EXPERIENCE & TRAINING:

· High school diploma or equivalent

KNOWLEDGE, SKILLS & ABILITIES:

· Excellent customer service skills with strong oral & written communication skills

· Proficient with various technologies, including Microsoft Word and Excel

· Ability to collaborate effectively with team members

· Self-motivated with a commitment to continued learning

· Excellent proofreading skills and attention to detail

· Ability to maintain confidentiality in all aspects of the role

· Experience with Canva, marketing, and advertising is a plus

KEY RESPONSIBILITIES:

· Studio Operations: Opening and closing the studio, cleaning daily, and ordering supplies

· Account Management: Adjusting and monitoring accounts as needed in collaboration with the Director

· Scheduling & Registration: Creating and managing events and classes in the online scheduling system; processing registrations, class transfers, fee adjustments, and other changes

· Customer Service: Answering phones, responding to emails and voicemails, assisting customers with inquiries, and providing tours to new dancers and families

· Communications: Drafting and distributing mass emails and texts

· Event Support: Assisting with event coordination and serving as a chaperone for Red River Dance events

· Financial Transactions: Processing payments

· Marketing Assistance: Supporting the creation of promotional materials for camps and managing social media outlets

· Additional duties as assigned by the Executive Director, Program Director, or Competition Director

ESTIMATED WEEKLY SCHEDULE:

· Monday – Thursday: 3:00 pm – 8:30 pm

· Friday: 3:00 pm – 6:00 pm

· Sunday afternoons (as needed)

· Availability for Recital Weekends (2 weekends per year) required

We look forward to welcoming a positive and proactive individual to our team. If you are interested in making an impact and growing with us, please apply today by sending your cover letter and resume to info@redriverdance.com.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person