Front Desk Staff

BEST WESTERN PLUS East Peoria is a premier hospitality company conveniently located in East Peoria, Illinois. As part of the renowned Best Western brand, our hotel is dedicated to providing exceptional guest experiences through high-quality service and comfortable accommodations. With a commitment to excellence, our team fosters a welcoming and professional environment for travelers and visitors. Join us in creating a memorable stay for our guests.

This is a full-time, on-site role located in East Peoria, IL, for a Front Desk Staff member. Responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, and supporting guest inquiries in a professional and courteous manner. Additional tasks involve daily receptionist duties, telephone communication, and utilizing computer systems to maintain operational accuracy and efficiency. Collaborating with team members to ensure high-quality customer service is a key focus of this role.

• Proficiency in Receptionist Duties and exhibiting professional Phone Etiquette
• Strong Customer Service skills with a focus on guest satisfaction
• Effective Communication skills, both verbal and written
• Basic to intermediate Computer Literacy for managing reservations and data entry
• Problem-solving abilities and a proactive approach to handling guest requests
• Previous experience in the hospitality or customer service industry is a plus
• High school diploma or equivalent education