Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Modern Hotel in Pittsburgh, PA The Holiday Inn Express & Suites Pittsburgh West-Green offers accommodations and on-site amenities made with the needs of the modern traveler in mind with a location just off Interstate 376. Our hotel provides easy access to the David Lawrence Convention Center, Pittsburgh's Cultural District, Acrisure Stadium (Previously known as Heinz Field), PNC Park and PPG Paints Arena. Nearby attractions include Station Square, Gateway Clipper Fleet, Rivers Casino, Andy Warhol Museum, and Carnegie Science Center & Sports Works. We are close to area universities including Robert Morris University, Duquesne University, Point Park University, as well as the Oakland Universities of Pitt and Carnegie Mellon. Expect comfortable, contemporary accommodations and convenient on-site amenities including a heated indoor pool, a modern 24-hour Fitness Center, and a complimentary Express START™ breakfast during your stay. Stay on top of your fitness regimen in our 24-hour fitness center and make a splash in our indoor pool. A business center and meeting room are also available to meet your business needs. Those in on business will enjoy our proximity to offices for Foster Plaza and Golden Triangle corporations like Heinz, Alcoa, PPG and US Steel. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person