Front Desk Supervisor - Marriott Tampa Westshore

Location: Tampa, FL, 33607

Job Description:

We are seeking a Front Desk Supervisor to join our team at the Marriott Tampa Westshore. The ideal candidate will have previous experience in a front desk or customer service role, with strong leadership skills and a passion for providing exceptional guest service.

As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, including managing a team of front desk agents, ensuring guest satisfaction, and handling any guest issues or complaints that may arise. You will also be responsible for training and coaching front desk staff, as well as assisting with scheduling and payroll.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous supervisory experience is preferred, but not required.

Key Responsibilities:

• Manage a team of front desk agents
• Ensure guest satisfaction by providing exceptional customer service
• Handle guest issues or complaints in a professional and timely manner
• Train and coach front desk staff
• Assist with scheduling and payroll

Qualifications:

• Previous experience in a front desk or customer service role
• Previous Marriott experience (FSPMS, GXP, Mobile dashboard).
• Strong leadership skills
• Excellent communication skills
• Positive attitude
• Ability to work well under pressure
• Previous supervisory experience preferred