Front Desk Support (Temp Level 2)

$19 per hour

This is a part-time, temporary position not eligible for benefits.

Shifts are 8am-1pm or 1pm-6pm; some evening hours.

Not eligible for remote work.

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Front Desk Support are responsible for providing customer service to all students and visitors to Disability Services (DRS). This position serves as frontline support to staff, students and faculty. Performs various clerical duties which may include reception, customer service, answering phones, scheduling appointments, photocopying, scanning, data entry, screening documents for accuracy and completeness, written correspondence, email, filing, campus errands and other duties as directed.

• Monitor front desk by greeting and providing assistance to all visitors in a professional and welcoming manner
• Answer, screen and manage a high volume of calls in a polite and professional manner
• Perform enrollment services related functions (i.e. setting up MEID), respond to inquiries generated via phone, email and web
• Track all student interaction DRS Connect
• Assist office staff with daily operations including scheduling appointments, document processing, data entry, office support, and other tasks as assigned
• Maintaining a clean and professional office environment
• Other duties as assigned

• Effective written and communication skills
• Administrative support experience
• Experience working in an office environment
• Experience working with persons with disabilities
• Experience working in a team environment
• Experience maintaining accurate records

• Experience working with Google calendar
• Experience working with computers to include databases and spreadsheets, and a willingness to learn other software applications.
• Strong attention to detail
• Experience establishing and maintaining accurate records
• Experience following written and oral directions
• Experience maintaining highly confidential materials
• Experience providing effective and courteous customer service
• Experience establishing and maintaining cooperative working relationships with diverse backgrounds and cultures

• Travel to campus during interview/selection process will be at candidate’s own expense
• This position is in-office
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds.
• MCCCD does not sponsor individuals for any type of work visas.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Role and Responsibilities:

General

• Follow the policies of the department and college, and adhere to all written procedures as set down in the staff handbook.
• Be punctual and have regular attendance.
• Provide quality customer service to staff, students, faculty and the general public.
• Keep all confidential records secure and keep up-to-date with FERPA regulations.
• Responsible for clocking in and out of work

Office

• Responsible for the front desk area.
• Greet, screen and sign-in students and visitors.
• Routes all incoming communication: phone calls, office emails and voicemails.
• Maintains Google calendar and appointments.
• Accurately maintains DRS Connect ensuring all communications with students are documented
• Screen and schedule appointment for the students to meet with the DRS Program Advisors.
• Schedules appointments, meetings, equipment, room and facilities reservations.
• Perform regular inventory of operational and office supplies and notify the Administrative Specialist of supplies needed.
• Maintain a clean and professional work environment in the office.
• Provide information to students regarding campus resources
• Assist students with their DRS Connect, Student Center, and Canvas accounts.
• Participate in DRS functions as directed.
• Perform other necessary tasks as requested by the Manager of DRS.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.