Front Desk/Customer Service (Spanish fluency strongly preferred)

Youngs River Auto Repair is a fast-growing, family-owned auto repair shop in Astoria, OR. We take pride in offering high-quality work, honest communication, and a welcoming, no-pressure experience. Our philosophy is simple: take care of people, be transparent, and do the job right.

We're looking for a thoughtful, organized, and people-focused individual to join our team & help support our front desk. This is NOT a sales-driven role - we focus on educating and supporting customers, not selling them more than they need.

We value a diverse, inclusive, and supportive workplace. We welcome team members & customers from all backgrounds, identities, and experiences - everyone should feel respected, safe, and empowered here.

What We’re Looking For:

• Commitment to fostering an inclusive, respectful, and welcoming environment
• Passion for interacting with others in a genuine, kind, non-judgmental way
• Collaborative mindset and openness to feedback and new approaches
• Automotive industry knowledge, education, and/or interest, with a strong willingness and ability to learn - we're happy to teach you!
• Fluency in spoken & written English/Spanish - strongly preferred to support our Spanish-fluent customers who have limited English proficiency
• Previous experience in customer service or administrative roles
• Valid driver’s license with a clean, insurable record

What You'll Do:

• Interact with customers in person, by phone, and through written communication with consistent warmth and professionalism
• Put together quotes for maintenance & repairs; research parts, services, and solutions thoughtfully, balancing quality, price, and customer benefit
• Help customers understand their vehicles and recommended maintenance/repairs in a clear, approachable, and respectful way - ensuring they feel supported, informed, and empowered
• Occasional shuttle service (using shop-provided vehicle) for customers
• ... And of course, plenty of other responsibilities & tasks as assigned to support the shop & team

Compensation & Benefits:

• Starting Pay: $20-$30/hr, depending on experience, with pay increases based on performance possible
• Work Schedule: Prefer Mon-Thu 7:30AM to 6:00PM, but open to discussion
• PTO: Begins accruing at 90 days; full-time employees earn up to 2 weeks in the first year
• Paid Holidays: Available after 90 days; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day
• Workwear: Casual shop environment with provided branded t-shirts & hoodies
• Healthcare & Retirement: Available after 90 days; specifics TBD

Why Work With Us

• Fun, inclusive, down-to-earth work culture
• Family- and employee-first mindset – people matter here, and we do what we can to support you
• Opportunities to learn, contribute ideas, and grow with the shop

Interested?

Please apply directly through Indeed and be sure to include your cover letter & resume. We'd love to know what interests you about working with us and what makes you feel you are a good fit for this role, as well as anything else about yourself that you feel is important to share.

**A couple of disclaimers...**

1. We know AI/LLM tools (like ChatGPT) are tempting to use to polish things up these days, but we deeply value vulnerability & transparency - please present yourself without feeling the need to mask your resume, cover letter, and/or messages with artificial intelligence.

2. One of the shop owners is the primary coverage for the front end of the business right now, on top of trying to juggle shop operations, so we would really appreciate patience & flexibility while we carve out time to go through applications, messages, setting up interviews, etc. Thank you!!

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Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Experience:

• customer service, front desk, and/or administrative: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• driver license (Preferred)

Work Location: In person