Front Desk/Pools Support

Bluewater Associates Mission Statement:

Our mission is to be a premier real estate firm, delivering exceptional performance in rental property management to create memorable vacation experiences for our guests. We are committed to providing impeccable service to our ownership group, homeowners, guests, vendors, and team members.

Position Summary:
The Maintenance Front Desk / Pools Support employee plays a dual role in supporting daily front desk operations within our Maintenance department as well as coordinating pool and hot tub maintenance across multiple vacation rental properties. This position serves as a key communication hub, ensuring efficient handling of maintenance requests, seamless coordination between departments, and a high level of service for guests, owners, and internal teams.

Key Responsibilities:

• Answer phones, greet vendors, and manage weekly arrival report
• Respond to emails and text communications promptly
• Schedule and coordinate pool and hot tub maintenance with techs and vendors
• Create and track work orders for technicians and vendors
• Maintain service records, logs, and documentation
• Communicate with internal teams, vendors, and field staff
• Monitor inventory for pool chemicals and supplies
• Assist with resolving maintenance issues in a timely manner
• Support housekeeping, inspections, and cross-department operations
• Work cross-functionally with all departments to ensure seamless, turn-key services
• Assist during emergency situations (storms, hurricanes, etc.)
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent
• 1+ year of administrative, office, or scheduling experience preferred
• Strong organizational and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer skills (Microsoft Office or Google Workspace)
• Familiarity with pool/spa and maintenance terminology or processes.
• Experience working in a fast-paced service environment.
• Weekends are required

Pay: $15.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person