Front Desk/Service Coordinator

Job Title: Service Coordinator/Front Desk

Are you passionate about helping people and Pets? Do you thrive in a fast-paced, team-oriented environment where no two days are the same? Hannah Pet Hospital is seeking dynamic and compassionate individuals to join our team as a Member Advocate & or Service Coordinator.

This unique hybrid role combines front-line Member support with in-hospital service coordination, ensuring our Members and their beloved Pets receive an exceptional experience from start to finish.

What You’ll Do:

• Be the first point of contact for our Members—whether in person, by phone, or email—with a warm, solution-focused attitude.
• Schedule appointments, triage medical concerns, and ensure accurate information is communicated to the medical team.
• Educate Members on preventative care and hospital services while promoting wellness plans and membership benefits.
• Resolve billing issues, process reimbursements, and follow up on declined payments with empathy and accuracy.
• Assist incoming and outgoing Members at our hospital locations, ensuring smooth check-in/out and accurate invoicing.
• Support Member retention by addressing concerns, resolving disputes, and preventing cancellations with professionalism.
• Maintain a compassionate and calm demeanor when discussing sensitive topics like Pet illness, loss, or financial hardship.
• Ensure an efficient, welcoming hospital environment by managing workflows and collaborating closely with doctors and nurses.
• Support inventory sales and prescription dispensing per doctor instructions.

What You Bring:

• 2+ years of customer service experience; experience in veterinary, healthcare, or call center settings is a plus.
• High school diploma or equivalent required; college degree preferred.
• Strong communication, conflict resolution, and multitasking skills.
• Professional, compassionate, and detail-oriented approach.
• Ability to work flexible shifts, including evenings and weekends.
• Comfort around dogs, cats, rabbits, and guinea pigs.
• Proficiency with computers and the ability to learn new systems quickly.
• Ability to type at least 50 WPM.
• Ability to lift up to 40 lbs, stand for extended periods, and handle physical activity in a hospital environment.

Why Hannah?
You’ll be part of a mission-driven team focused on improving the lives of Pets and the people who love them. We offer a collaborative culture, ongoing training, and the opportunity to truly make a difference.

Ready to join a team that’s as committed to care as you are?
Apply now and help us build healthier, happier lives for Pets—one Member at a time.