Front of House

Position Overview
Nanna’s Cafe and Bread Company is seeking a motivated and service-driven Front of House Server to join our growing team. This role is ideal for someone who takes pride in hospitality, enjoys working in a fast-paced environment, and understands the importance of creating an exceptional customer experience.

Our front of house team plays a key role in maintaining the welcoming atmosphere that Nanna’s is known for. The ideal candidate is attentive, organized, and proactive, with a strong work ethic and a commitment to helping the entire team operate smoothly.

Nanna’s Cafe and Bread Company is a gluten-free bakery and cafe serving high-quality baked goods, fresh meals, and specialty items to the Rapid City community. We are looking for individuals who take pride in their work and want to contribute to a professional, team-oriented environment focused on great food and outstanding service.

Primary Responsibilities

Guest Experience and Customer Service

• Greet guests warmly and provide attentive service throughout their visit
• Assist customers with menu questions and product knowledge
• Ensure every guest receives prompt, friendly, and professional service
• Maintain a positive and welcoming atmosphere in the dining area

Food Running and Order Support

• Deliver food and beverages quickly and accurately from the kitchen to guests
• Monitor tables and dining areas to ensure guests have everything they need
• Assist with preparing and packaging takeout orders for accuracy and presentation

Dining Room Organization and Cleanliness

• Maintain a clean, organized, and welcoming dining environment throughout the day
• Bus and reset tables quickly to maintain smooth service flow
• Sweep, wipe surfaces, and support general front-of-house cleaning responsibilities

Service Preparation and Daily Side Work

• Prepare and roll silverware to maintain service readiness
• Restock front-of-house supplies such as napkins, utensils, condiments, and beverage stations
• Assist with opening and closing duties to ensure the restaurant is fully prepared for service

Team Support and Operational Assistance

• Work closely with kitchen and front-of-house staff to maintain efficient service
• Anticipate operational needs and step in where support is needed
• Assist with additional tasks that help maintain quality, speed, and organization during service

Qualifications

• Previous restaurant, cafe, or customer service experience preferred
• Strong communication and teamwork skills
• Ability to stay organized and maintain focus in a fast-paced environment
• Professional attitude with a strong sense of responsibility and reliability
• Commitment to cleanliness, efficiency, and excellent customer service

Physical Requirements

• Ability to stand and walk for extended periods during shifts
• Ability to lift and carry up to 30 pounds when needed

Work Environment
Nanna’s Cafe and Bread Company is a fast-paced bakery and cafe environment where teamwork, professionalism, and attention to detail are essential. Every team member contributes to delivering an excellent experience for our customers while supporting the overall success of the cafe.

Nanna’s offers an opportunity to work in a positive team environment where quality food, strong work ethic, and great customer service are valued every day.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Work Location: In person