Front of House Customer Service

We are seeking a professional individual who will provide a seamless customer service experience and answer customer queries. The ideal candidate will be enthusiastic and motivated to work within a fast-paced office. The successful candidate will be responsible for greeting customers and assisting them with their needs as well as working with the sales team to ensure a smooth transaction.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, billing, and policy reminders.
• Answer customers' questions and resolve their issues by appropriately applying procedures, policies, and knowledge of products.
• Administrative support such as answering calls, appointment setting, ordering supplies, updating policy information, transaction processing.
• Proactively calling prospects when necessary to obtain additional information for insurance inquiries.

Job Type: Full-time

Pay: $38,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Professional development assistance

Application Question(s):

• Must be able to successfully pass any applicable background check and complete training programs.

Experience:

• Office Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person