Front of House Manager

Harper’s is an homage to a well-traveled soul—a globally-inspired steakhouse that transports you with stunning design, unparalleled service and international influence.

We are seeking an enthusiastic and driven Front of House Manager to join our team. As the Front of House Manager, you will work closely with the General Manager to ensure the smooth operation of the restaurant and provide exceptional guest service.

You will assist in overseeing the day-to-day operations of the restaurant, including managing the staff, ensuring high-quality food and beverage service, and maintaining cleanliness and hygiene standards. Additionally, you will have the opportunity to contribute to the development and implementation of strategies to maximize profitability and enhance overall customer satisfaction.

This role will report directly to the Restaurant General Manager and oversee daily operations to ensure the delivery of outstanding guest experiences and operational efficiency. Key responsibilities include:

• 
  Leadership: Directing and mentoring a team of service professionals, including training, coaching, and conducting performance evaluations to maintain high standards of performance and morale.
• Operations: Supervising the setup, service, and breakdown of the restaurant. Ensuring compliance with health, safety, and alcohol awareness regulations.
• Guest Satisfaction: Interacting with guests, resolving concerns, and ensuring service excellence. Proactively seeking guest feedback to drive continuous improvement.
• Financial Accountability: Managing labor, inventory, and operational costs. Supporting budgeting, forecasting, and payroll processing.
• Collaboration: Coordinating with kitchen, beverage, and engineering teams to maintain seamless service.
• Recruitment and Retention: Playing a key role in hiring, training, and retaining top-tier talent to sustain an exceptional team.

What Are We Looking For?

The ideal candidate will demonstrate the values of: Hospitality, Integrity, Leadership, Teamwork, and Ownership.

Key qualifications include:

• 3+ years of experience in hospitality industry, Food & Beverage area.
• Strong knowledge of food and beverage service standards, guest relations, and health regulations.
• Exceptional communication skills, both verbal and written.
• Ability to lead, motivate, and resolve conflicts within a diverse team.
• Proficiency in computer systems and basic arithmetic for inventory and payroll management.
• Valid Tennessee ABC Card and ServSafe Certificates.

Physical Requirements:

• Ability to stand, walk, and perform physical tasks for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a moderate noise environment.

Working at Harpers

• Health insurance