Front of House Manager

Job Overview
We are seeking an energetic and dynamic Front of House Manager to lead our hospitality team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily operations of the front-of-house team, manage customer service standards, and coordinate with kitchen staff to deliver seamless service. Your leadership will inspire staff, uphold food safety and quality standards, and create a welcoming environment that keeps guests coming back. This position offers an exciting opportunity for a motivated professional passionate about hospitality management, food service excellence, and team development.

Duties

• Lead and supervise front-of-house staff, including servers, hosts, bartenders, and training new team members to ensure high performance and excellent customer service.
• Oversee shift management, ensuring smooth operations during busy hours while maintaining quality standards.
• Manage customer interactions to resolve issues promptly, ensuring guest satisfaction at all times.
• Coordinate with kitchen management to ensure timely food preparation, proper food handling, and adherence to food safety protocols.
• Monitor inventory control for front-of-house supplies such as beverages, utensils, and linens; assist with ordering when necessary.
• Handle cash transactions accurately using POS systems like Aloha POS or Micros POS; oversee cash handling procedures.
• Maintain cleanliness and organization of the dining area in compliance with health regulations and safety standards.
• Support staff training on food presentation, customer service techniques, and safety procedures to foster a professional team environment.

Experience

• Proven management experience in a quick service or fast-food restaurant environment with a focus on front-of-house operations.
• Extensive background in food service management including supervising teams, training staff, and managing shifts effectively.
• Hands-on experience with POS systems such as Aloha POS or Micros POS; strong cash handling skills.
• Demonstrated knowledge of food safety standards, inventory control, and food handling procedures.
• Experience working in casual dining or fine dining settings with a focus on hospitality excellence.
• Prior experience in supervising staff members, conducting interviews, and developing training programs.
• Familiarity with restaurant management tools including budgeting, food production oversight, catering coordination, and event service like banquets or hotel dining. Join us to lead a vibrant team dedicated to delivering memorable dining experiences! We value energetic leaders who thrive in fast-paced environments and are committed to continuous improvement in hospitality excellence. This paid position offers the chance to develop your leadership skills while making a positive impact on our guests’ experiences every day!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per month

Benefits:

• Employee discount
• Paid time off
• Paid training
• Relocation assistance

Work Location: In person