Front of House-Server (Part-Full Time)

Front of House Server

Company: Nanna’s Cafe and Bread Company

Location: Uptown Rapid Mall – Rapid City, South Dakota

Position Type: Part- Full-Time

Position Overview

Nanna’s Cafe and Bread Company is seeking an experienced, hospitality-driven Front of House Server to join our growing team as we continue expanding into our new Uptown Rapid Mall location. This is a hands-on position for someone who thrives in a fast-paced environment, takes pride in delivering exceptional customer service, and understands the importance of maintaining high standards during busy service periods.

Summer is one of our busiest seasons, and we are looking for team members who can perform under pressure while maintaining a positive attitude and professional appearance. This is not a corporate restaurant where employees are expected to follow a script. We are a locally owned, family-operated business that values personality, genuine hospitality, teamwork, and a strong work ethic.

This position is equally responsible for exceptional customer service and maintaining the cleanliness, organization, and appearance of all front-of-house areas, ensuring every guest experiences the highest standards of hospitality and presentation.

Our guests choose Nanna’s because they trust us to provide a safe, high-quality gluten-free dining experience. Every interaction matters, and our front-of-house team plays a critical role in creating an experience that keeps customers coming back.

Compensation

• Competitive hourly wage based on experience
• Shared tip participation
• Growth opportunities within a rapidly expanding local business
• Full-time, year-round position

Primary Responsibilities

Guest Experience and Hospitality

• Provide exceptional customer service from greeting through departure
• Build positive relationships with guests and create a welcoming atmosphere
• Answer menu questions confidently and provide recommendations when appropriate
• Resolve guest concerns professionally and efficiently
• Represent the Nanna’s brand with professionalism and enthusiasm

Food Running and Service Excellence

• Deliver food and beverages accurately and efficiently
• Monitor dining areas to anticipate guest needs before being asked
• Ensure food presentation meets company standards before leaving the kitchen
• Assist with takeout, online, and third-party orders as needed

Dining Room Operations

• Maintain a clean, organized, and inviting dining environment throughout service
• Bus, clean, and reset tables quickly and efficiently
• Monitor dining room cleanliness, restroom conditions, and guest-facing areas
• Support daily sanitation and cleanliness standards

Front of House Cleaning and Facility Maintenance

• Maintain the cleanliness, organization, and presentation of all front-of-house areas at all times
• Clean and sanitize dining tables, chairs, booths, counters, beverage stations, and customer-facing surfaces throughout the day
• Sweep, mop, and maintain dining room floors according to company standards
• Monitor and maintain cleanliness of customer restrooms, ensuring they remain stocked, sanitized, and guest-ready throughout operating hours
• Keep entryways, waiting areas, outdoor seating areas, and customer access points clean, safe, and free of debris
• Empty trash and recycling containers as needed and maintain clean waste disposal areas
• Perform daily, weekly, and periodic deep-cleaning tasks assigned by management
• Identify and report maintenance, safety, or facility concerns to management promptly
• Assist in maintaining a professional, welcoming environment that reflects the quality and reputation of Nanna’s Cafe and Bread Company
• Take ownership of front-of-house appearance and contribute to a clean, organized, and inviting guest experience at all times

Service Preparation and Side Work

• Prepare and roll silverware to maintain service readiness
• Restock front-of-house supplies, beverage stations, condiments, and service items
• Complete opening, shift, and closing duties thoroughly and consistently
• Ensure all customer-facing areas are stocked, clean, and ready for service

Teamwork and Operational Support

• Work closely with kitchen staff to maintain smooth and efficient service
• Assist with daily operational tasks as assigned
• Support fellow team members during busy periods without being asked
• Help maintain a positive, productive, and professional work environment

Required Qualifications

• Previous restaurant, café, or hospitality experience is required
• Strong communication and customer service skills
• Ability to multitask and stay organized in a high-volume environment
• Reliable attendance and punctuality
• Ability to work weekends, holidays, and peak summer business periods
• Positive attitude with a team-first mentality
• Ability to accept coaching and continuously improve performance

Physical Requirements

• Ability to stand and walk for extended periods throughout a shift
• Ability to lift and carry up to 30 pounds
• Ability to work in a fast-paced environment during high-volume service periods

About Nanna’s Cafe and Bread Company

Nanna’s Cafe and Bread Company is Rapid City’s only dedicated gluten-free bakery and café. We are a scratch-made operation committed to producing high-quality food and baked goods while providing a safe dining experience for our guests. While our bakery products are gluten-free and dairy-free, our café menu includes regular cheese by default, with vegan cheese options available.

Unlike large corporate restaurant chains, we are a family-owned business where every team member has a direct impact on our success. We value hard work, accountability, teamwork, and genuine hospitality.

As we continue growing into our new Uptown Rapid Mall location, we are looking for individuals who want more than just a job. We are looking for team members who take pride in their work, thrive in a busy environment, and want to help build something special while growing alongside one of Rapid City's fastest-growing local food businesses.

To Apply

Please submit your resume along with a brief description of your restaurant, café, or customer service experience. Qualified applicants will be contacted for an interview.

Nanna’s Cafe and Bread Company is an equal opportunity employer committed to building a strong, respectful, and professional workplace.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Employee discount
• Food provided
• Paid training

Work Location: In person