Front of the House Manager

• Ensure excellent overall store performance
• Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions
• Maintain an "A" health inspection rating at all times
• Keeping Fair workweek premiums to a minimum
• Maintain satisfactory Secret Shopper and Steritech averages

• Maintain excellent customer service
• Take customer orders, maintain fast, accurate service, and positive guest relations
• Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process
• Resolve guest complaints or concems

• Effectively train, supervise, and mentors all bar staff members
• Hold employees accountable to Company standards using corrective action process
• Conduct performance appraisals
• Celebrate employee successes
• Lead by example, showing rather than telling
• Delegate fairly and appropriately
• Encourage employees to develop their skills and/or grow with the Company

• Work as a team member to support other employees in their duties
• Follow the lead and direction of your GM/DM
• Communicate challenges and successes
• Be respectful of all guests, employees, vendors, and supervisors

• Take ownership over tasks that are assigned to you
• Hold self to the highest standard of performance
• Be knowledgeable of and hold yourself to all Company standards
• Be knowledgeable and hold yourself to the FGNY House Rules and theEmployee Handbook

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
• Follow responsible alcohol service guidelines
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Maintain expert knowledge of all bar offerings
• Take orders from guests and input into POS, ensuring 100% accuracy
• Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards

• Attend mandatory meetings including staff meetings, leadership meetings, etc.
• Perform opening and closing duties to Company standards
• Perform other duties as assigned by your supervisor

• 18+ years of age
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
• Function in a fast-paced and noisy environment
• Tolerance to temperature fluctuations
• Work with hazardous substances such as hot oil
• Read, write, speak, and understand basic English
• Communicate clearly
• Lead a team effectively
• Use a basic computer system (ex. cash register)
• Finger dexterity
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Maintain general knowledge of FGNY: locations, transportation, management team, etc.
• Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates

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• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.