Front Office Agent (English/Russian Speaker) – Al Zorah Beach Resorts in Ajman, UAE

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role of the Front Office Agent (English/Russian Speaker):

We are excited to offer an opportunity for a Front Office Agent (English/Russian Speaker) to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026 .

Our Ideal Candidate Will Have

We are looking for a friendly, professional, and guest-oriented Front Office Agent who is fluent in Russian and/or English to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to outstanding service.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure.
• Perform check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner.
• Act as a key contact for Russian-speaking guests, providing support and assistance in their preferred language.
• Provide information about hotel facilities, local attractions, and services.
• Handle room assignments, key issuance, and billing in accordance with hotel standards.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
• Maintain updated knowledge of room availability, promotions, and policies.
• Process reservations and walk-ins according to the established procedures.
• Ensure proper cash handling, posting of charges, and maintaining guest records.
Prepare and review daily reports, ensuring all transactions are accurate and documented properly.

Qualifications & Experience:

• Minimum 1 Year of experience in a Front Office Assistant role within a hotel or resort.
• Diploma or Bachelor's Degree in Hospitality Management , Hotel Management
• Experience working with the Opera system / Excel (Microsoft office).
• Excellent communication and interpersonal skills.
• Problem-Solving Mindset
• The ability to work a rotating roster with evening and weekend availability
• Fluent in English and/or Russian
• Well-groomed, professional appearance and demeanor.
• Ability to work in shifts, including weekends and public holidays.