Front Office Assistant

Position Overview

We are seeking a compassionate, organized, and professional Front Office Assistant to join our mental health therapy practice. This role is essential in creating a welcoming and supportive environment for clients while ensuring smooth day-to-day office operations. The ideal candidate is dependable, detail-oriented, and comfortable handling sensitive information with discretion and empathy.

Responsibilities:

Greet clients warmly and maintain a calm, welcoming office atmosphere

Answer phone calls, emails, and client inquiries professionally

Schedule, confirm, and manage client appointments

Assist with client intake paperwork and electronic records

Maintain confidentiality and comply with HIPAA/privacy standards

Process payments, insurance information, and billing support as needed

Coordinate communication between clients and therapists

Maintain organized office systems and administrative records

Support general front office and administrative tasks

Qualifications:

Previous administrative, front desk, or client support experience preferred

Experience in healthcare, counseling, or mental health settings is a plus

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Comfortable using scheduling systems, email, and basic office software

Ability to handle confidential information professionally and compassionately

Compassionate and client-centered approach

Calm and professional demeanor

Strong attention to detail

Ability to work independently and collaboratively

Commitment to supporting a positive and inclusive environment

High school diploma or equivalent required

Starting Hours:

This will start as a part-time position with a minimum of 22 hours and occasionally may require more hours for covering the front desk as needed. The goal is to move into a more full time role as the practice continues to grow. Initial hours needed will be Mon & Tues 8am-5pm, F 8am-3pm with some flexibility based on scheduled appointments.

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person