Front Office Assistant

Front Desk Duties:

McDowell Healing Arts Center is a compassionate and client-centered mental health practice dedicated to providing high-quality care to individuals seeking support. We are looking for a warm, organized, and detail-oriented individual to be the first point of contact for our clients and to assist with intake coordination for new patients.

Job Responsibilities:

• Greet clients in a professional, welcoming manner
• Answer phone calls, emails, and inquiries with empathy and efficiency
• Schedule and confirm appointments for therapists
• Maintain a clean and organized front desk and waiting area

Intake Coordination:

• Assist new clients with intake paperwork and ensure all forms are completed accurately
• Verify insurance information and discuss basic billing inquiries
• Enter client information into the electronic health record system (EHR)
• Coordinate initial appointments with appropriate therapists based on client needs

Administrative Support:

• Manage client records with confidentiality and professionalism
• Assist with billing and insurance verification as needed
• Provide general office support to therapists and staff

Qualifications:

• Previous experience in a medical, mental health, or customer service setting preferred
• Strong interpersonal and communication skills
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with scheduling software and electronic health records (EHR)
• Understanding of HIPAA regulations and patient confidentiality
• Compassionate, friendly, and professional demeanor

***Hours & Shift - We are looking to hire one person. This will mostly be a day shift but there may be very limited times where you may have to work a mid shift. A rotation of 1 Saturday a month may be a possibility also.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person