Front Office Assistant for Physical Therapy Office

Job Summary
We are seeking a dynamic and organized Front Office Assistant to join our busy physical therapy practice. In this vital role, you will be the welcoming face of our clinic, ensuring smooth day-to-day operations by managing patient interactions, scheduling appointments, and maintaining accurate medical records. Your energetic and positive attitude will help create a supportive environment for patients and staff alike. This position offers an exciting opportunity to be part of a healthcare team dedicated to improving patient outcomes through exceptional administrative support.

Duties

• Greet patients warmly and provide excellent customer service during check-in and check-out processes
• Schedule, reschedule, and confirm appointments using electronic health record (EHR) systems.
• Verify insurance coverage, perform insurance authorization and verification procedures, including Medicare requirements
• Collect co-pays, process payments, and handle medical collections accurately and efficiently
• Manage incoming calls with professional phone etiquette, directing inquiries to appropriate staff members
• Maintain organized medical records, ensuring compliance with HIPAA regulations and proper documentation review
• Assist with administrative tasks such as filing, data entry using Microsoft Office tools, and managing multi-line phone systems
• Support clinical staff with intake procedures, patient documentation review, and care plan updates as needed

Preferred Skill Sets

• Prior experience in a medical office setting or healthcare environment, preferably in a physical therapy clinic
• Strong knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD-10/ICD-9 coding systems, and medical billing processes
• Familiarity with EMR (Electronic Medical Records) systems such as WebPT is helpful.
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing.
• Excellent customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards
• Bilingual abilities are highly desirable but not required to apply.
• Strong organizational skills with attention to detail for accurate documentation review and insurance verification
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining professionalism and positive attitude

Join us in delivering exceptional care by providing vital administrative support that keeps our clinic running smoothly. We value energetic individuals who are committed to making a difference in patients’ lives through outstanding service and efficient office management. All positions are paid roles that contribute directly to our mission of enhancing health outcomes through compassionate care.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person