Front Office Coordinator

Front Office Coordinator
Client Services & Administrative Operations – Black Mountain, NC

Sneed & Stearns, P.A., a growing law firm rooted in the heart of Black Mountain, is seeking a highly organized Front Office Coordinator to join our fast-paced team. This role is far more than a front desk presence, it is a vital hub of client communication, scheduling, and operational efficiency in fast-paced office where customer service and experience is of the utmost priority.

We are looking for someone who brings warmth, professionalism, and clarity to every interaction; someone who can juggle a buzzing phone line, greet walk-in clients with calm and care, manage complex calendars, and still spot an inefficient system and improve it. If you love creating order, building relationships, and being at the center of a mission-driven team, we want to meet you.

Core Responsibilities:

• Serve as the primary point of contact for new clients, whether by phone, email, or in person, with grace, professionalism, and kindness.
• Manage calendars, schedule appointments, and coordinate meetings for all attorneys.
• Oversee client intake, tracking follow-up steps and maintaining up-to-date records in our case management system.
• Provide administrative and clerical support to attorneys and legal staff, including file management and scanning.
• Track and improve internal workflows for new client intake and file closing.
• Maintain a welcoming and organized office environment, including overseeing front-office supplies and shared spaces.
• Take charge of office celebrations for birthdays, holidays, and team milestones.

About Us:

Sneed & Stearns, P.A., is a small and growing firm in the heart of downtown Black Mountain with a rich history of serving clients in the Asheville area. The practice includes work in the areas of estate planning and administration, real estate transactions, small business management, and litigation. We value a close-knit working environment where our employees feel both supported and empowered and quality of life and representation are highly valued. We ground our work in community service and we were proud recipients of the 2024 Pro Bono awards from the Buncombe County Bar, the North Carolina Bar Association, and the American Bar Association’s Standing Committee on Pro Bono Publico.

What We’re Looking For:

• Prior experience in customer service, legal admin, or office management
• Familiarity with legal software or willingness to learn (Clio, Qualia, etc.)
• A love of calendars, checklists, and the occasional group lunch
• Strong interpersonal and communication skills—you’ll be interacting with clients navigating complex life events
• Exceptional organizational habits and ability to juggle communications from multiple sources (email, phone, Teams, walk-ins), while keeping track of the details and prioritizing tasks
• Comfort balancing empathy and efficiency, treating clients with compassion while confidently redirecting inquiries either internally or externally as appropriate to manage time
• A process-oriented mindset with a knack for evaluating and improving systems
• Proficiency in Microsoft Office required

Benefits:

- 16+ paid holidays, generous PTO, and paid parental leave.
- Comprehensive health, dental, vision, life, and AD&D insurance.
- Retirement plan with employer contributions.
- A beautiful office in the heart of downtown Black Mountain.
- The opportunity to grow within a firm that values people, purpose, and progress.

Job Type: Full-time

Pay: $44,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Receptionist or Administrative Assistant: 1 year (Preferred)

Work Location: In person