Front Office Coordinator and Patient Concierge

We are a premier, boutique destination in Dallas & the Park Cities, empowering women through intimate health, hormone wellness, and aesthetic care. Our mission is simple: to make every woman feel supported, confident, and completely at ease in her body.

Our all-female provider team, warm and judgment-free environment, and science-backed treatments come together to offer a truly transformative experience for every patient who walks through our doors.

About the Role

We’re looking for a warm, polished, and highly personable Patient Concierge / Front Office Coordinator to welcome patients, support their treatment journey, and help create a luxury experience from the moment they walk in.

This is an ideal role for someone who:

• Loves engaging with patients
• Enjoys being the “first impression” of a practice
• Has experience in aesthetics, wellness or other related field
• Wants to grow their career in the medical aesthetic/wellness space

You’ll play an essential role in keeping our practice running smoothly, supporting both the patient experience and day-to-day operations.

Key Responsibilities

• Greet patients warmly and ensure they feel welcomed, valued, and cared for
• Assist patients with check-in/check-out, scheduling, forms, and membership or treatment questions
• Answer phones, emails, and messages with clarity and professionalism
• Support providers by preparing rooms, helping with patient flow, and coordinating daily schedules
• Provide basic education on treatments, services, and skincare products (training provided)
• Assist with light sales tasks such as introducing promotions or products, but with a supportive, consultative approach

Qualifications

• 1–2+ years of experience in a front desk, or patient-facing role
• Experience in aesthetics, beauty, dermatology, plastic surgery, spa, or wellness strongly preferred
• Exceptional communication, listening, and interpersonal skills
• A polished, warm, and professional demeanor
• Highly organized, detail-oriented, and able to juggle multiple tasks smoothly
• A team player with a positive attitude and desire to grow within the medical aesthetics field

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person