Front Office Coordinator Physical Therapy

Description:

General Summary:

A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Essential Job Responsibilities:

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physical therapy appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Requirements:

Education: High school diploma.

Experience: Minimum two years medical office experience preferred.