Front Office Coordinator & Scheduler

Overview
Total Home Performance (THP) is seeking a full-time dynamic and organized Front Office Coordinator & Scheduler to join our team in our fast-paced, supportive environment. This role combines front desk management, appointment scheduling, and administrative support to ensure smooth daily operations. As the first point of contact for visitors and callers, you will create a welcoming environment while efficiently managing schedules and office tasks for a busy . Your energy, attention to detail, and excellent communication skills will drive our office’s success and enhance client experiences.

Duties

• Serve as the first point of contact for THP—managing a high volume of incoming calls, greeting visitors, and ensuring every customer interaction reflects the company’s professionalism and commitment to service. Support the admin team by handling calls and inquiries as initial contact and follow up.
• Operate multi-line phone systems with professionalism, demonstrating excellent phone etiquette.
• Schedule appointments, meetings, and events using calendar management tools like Google Workspace and other databases.
• Maintain accurate records through data entry, filing, and proofreading of documents.
• Support office management tasks such as filing, organizing supplies, and basic bookkeeping using QuickBooks or similar software.
• Provide exceptional customer service by responding promptly to inquiries via phone or email.
• Assist with clerical duties including typing correspondence, managing office supplies, and supporting team members as a personal assistant when needed.
• Work collaboratively across the organization to support all departments and customers.
• This full-time position is fully on-site and in person. No remote opportunities are available for this role.

Experience

• Previous office experience or administrative support role with proven organizational skills and scheduling experience.
• Familiarity with front desk operations and multi-line phone systems.
• Bilingual abilities are highly desirable to serve diverse clients effectively.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools.
• Demonstrated customer service skills with professional phone etiquette and interpersonal communication.
• Experience in data entry, filing systems, and basic bookkeeping (QuickBooks preferred).
• Ability to manage time efficiently while multitasking in a fast-paced environment.

Join us to be the friendly face of our organization! Your proactive approach and dedication will make a meaningful difference in our daily operations. We value energetic professionals eager to grow their administrative skills while supporting our team’s success.

Pay: $19.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Easton, MD 21601 (Required)

Work Location: In person