Front Office Coordinator/Administrative Assistant

About us

Pyro-matic is a Business to Business distributor of Industrial Controls, Instrumentation, Process Sensors, and Electric Heaters.

About us

We are professional, customer-centric, supportive and our goal is to provide the right solutions to our customers at a fair price and in a timely fashion.

As a small, family owned company, you will be a key partner in our success. We also understand that there is life outside of work. We work hard to be flexible regarding our employees needs while still maintaining a culture of excellence.

Mission

We are seeking an Administrative Assistant/ Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Process Sales Orders from customers in Quickbooks
• Place Purchase Orders with vendors in Quickbooks
• Handle customer inquiries (RFQ's) and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields preferred
• Previous Experience in Quickbooks Enterprise (or similar Distribution/Inventory based accounting system)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 – 80 per week

Benefits:

• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Work Location: Hybrid remote in Milwaukee, WI 53226