Front Office Customer Service & Order Entry Coordinator

We are looking for a reliable, detail-oriented person to join our front office team. This position is ideal for someone who is organized, professional with customers, accurate with data entry, and willing to learn our order entry and freight processes.

A major part of this role is entering customer orders accurately and working with our internal team to help make sure those orders are completed and communicated properly.

Responsibilities

• Enter and update customer orders accurately
• Work with internal departments to help move orders from entry through completion
• Answer customer phone calls and emails professionally
• Perform accurate data entry
• Help coordinate inbound and outbound freight
• Communicate order status and shipping information with customers
• Follow up on open orders and help keep information organized
• Support daily front office tasks

Ideal Candidate

• Reliable, punctual, and organized
• Strong attention to detail
• Able to learn order entry and follow procedures
• Good phone and email communication skills
• Comfortable using computers and learning new systems
• Able to work well with coworkers to help complete customer orders
• Customer service, office, order entry, or shipping experience preferred
• Bilingual a plus

Benefits

• Full medical coverage for employee and family
• Profit sharing 401(k)
• Paid vacation
• Quarterly bonus
• Stable weekday schedule

Schedule

• Monday through Friday
• 8am- 4:30p

This is an important front office role supporting customer service, order entry, freight coordination, and daily operations. We are looking for someone dependable who takes pride in accuracy and wants to become a long-term part of our team.

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance

Work Location: In person